FAQs (Frequently Asked Questions) - A Quick Solution Guide

Q. How does furniture customization work?
A. You can select a product and customize it further per your requirements. For example, you can choose a different type of fabric on the same product, add any extra accessories, increase/reduce the size of the selected item, etc. All you need to do is get in touch with our 24x7 available customer service (+91-7838834141) team and guide them about the customization request. Once agreed, your product will be processed, and you will receive a confirmation mail with relevant details. We have set up an extra team to look after customer requirements & customization needs. The team can also visit you personally to understand your needs if required. (Areas covered, include Delhi / Gurugram / Noida / Faridabad).

Q. What are the different payment options available?
A. We have a simple process of payments. You can book the items directly via our website and pay online through your debit or credit cards/net banking. You can also book any item directly via our WhatsApp Business Account (+91-7838834141) along with customization requirements (if any). Booking via WhatsApp Business mode requires the customer to pay 30% in advance and the rest at the shipping time.

Q. Are all accessories shown in the product section picture included in the ordered set?
A. No, the accessories exhibited in the pictures are not part of the product/furniture. Kindly note that some accessories are added to the image to enhance the overall look of the furniture. For example, the metallic Bed Side Boxes or Brass Centre Table is shown along with the Bed Sets in Luxury Bed Section to enhance the pictures visually and are not included with the Bed Sets. We request you to carefully read the product description before selecting any product.

What is your return and exchange policy?

We offer a 7-day return policy for all our products. If you are not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange, applicable only for manufacturing damages. Refund or exchange for customized furniture is not allowed. Please contact our customer service for assistance.
Which payment methods are available?

We accept a variety of payment methods including credit/debit cards, net banking, UPI, and popular digital wallets such as Paytm, Google Pay, and PhonePe.
How should I maintain my wooden furniture?

To maintain your wooden furniture, dust it regularly with a soft cloth, avoid direct sunlight, and use coasters to prevent water rings. For deeper cleaning, use a mild soap solution and dry immediately. Additionally, consider using furniture polish to keep the wood looking vibrant.
Is there a warranty on your products?

Yes, all our products come with a one-year warranty that covers manufacturing defects and damages. Please retain your purchase receipt to avail of the warranty service.
Are there any delivery charges for orders?

Golden Paradise Furniture offers free delivery across India for all orders. There are no additional delivery charges, ensuring a seamless shopping experience.