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Our Store Policies

RETURNS & EXCHANGES

​We offer a 1-year warranty on our complete product range for damages only. We ensure superior quality across the products. In a rare case, if you receive any damaged product that has led product unfit for use due to mishandling during delivery, we will be happy to replace it upon inspection. Please send us an e-mail at support@goldenparadisefurniture.in or call us at +91-7838834141. Exchanges of products are subject to damages of the product only, identified and informed to us within 24hrs.

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CANCELLATIONS & REFUND

We will accept cancellation requests only if your order has not been processed from our end.

 

DELIVERY POLICIES

Once ordered, items are manufactured with precision and total quality control and are usually shipped within 7 working days of placing the order. Kindly note that items ordered together may not be shipped out on the same day. Occasionally, items may be temporarily out-of-stock or back-ordered. You will be alerted and an approximate shipment date will be notified in such a scenario. Rest assured, any shipping delays will be communicated to you. You will also be notified in case of any unforeseen delay within 7 working days after placing your order.

 

PRODUCTS IN TRANSIT COVER​

​Transportation outside delhi/ncr are solely handled and covered by our logistics partners subject to all the damage caused during transit. Golden Paradise Furniture is neither liable nor cover any damages caused during transport/transit or process any insurance claims. Our transport partners are fully committed towards product safety and its delivery so that our customer can get the best out of our product. In case of any damage in transit our logistic partners will inspect the extent of damage so caused and take necessary actions  / process insurance claims for the damages as per their company policy. Consignment/furniture that is delivered by the transport company outside delhi/ncr makes its very important for the buyer/customer to inspect the consignment/furniture on the spot and report it to the transport company and send back the consignment/furniture in the same truck/vehicle so that transport company can inspect and cover the necessary damages so caused. failing to do this will cancel the return/ exchange warranty/policy.

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Our Delivery Partners

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COLORS

​We ensure to display the colors of our products as accurately as possible. However, due to display resolution differences, we cannot guarantee that display of a color on your screen will be accurate.

 

SHIPPING CHARGES

Kindly note that the shipping is absolutely free with ₹0 charges deducted during checkout page. However, if anything is levied by the state / territory of India will be bourn and paid by the customer (this is specially in northeastern states and J&K of India). The Indian State specific charges and all the related charges to it with GST will be borne by the customer.  Further, charges related to area / districts which comes under ODA (out of delivery area) , Fuel surcharges, FOV Charges, Odd dimension handling charges and DPH (Diesel Price hike due to war) together with GST will be borne by the customer. Delivery of goods are at ground floor of the building only. Further, if vehicle is unable to enter the narrow streets then buyer/customer is required to receive the goods where vehicle it to the nearest.

 

Warranty Cover

​The product comes with 12 months warranty period, which covers manufacturing / workmanship defects issues that occur during the warranty period. The warranty applies to furniture used under normal household conditions.

 

This limited warranty does not apply to the following:

 

= Normal wear and tear of the product over prolonged use

 

=Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents

 

= Damage caused due to incorrect installation/assembly by the customer

 

=Products that have been stored, assembled, or installed incorrectly, used inappropriately or cleaned using the wrong cleaning methods or cleaning products. (eg, upholstery furniture will lighten over time if it's exposed to direct sunlight)

 

= Cracks developed due to the displacement of the product

 

= Decaying of wood due to consistent exposure to water

 

= In response to seasonal climate variations, solid wood will contract and expand throughout the life of the product, and might lead to cracks in the wood. It is not covered under the warranty section (for solid wood furniture).

 

= Joint lines, wood grains, or other issues related to the natural characteristics of wood are not defects and are not covered under warranty. In addition, any claim for seasonal splits or joints opening is limited to the warranty period from the time of purchase (for solid wood furniture).

 

= Upholstery fabrics such as seat covers have no warranty. For upholstery products, the warranty applies to the frame, and mechanisms, if any.

 

= Non-standard dry-cleaning procedures or the use of harsh chemicals.

 

= As per industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in the warranty.

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Refund Policy

To ensure a proper customer satisfaction we have 7-day (from the date of delivery) return policy. only in case of different or damage products (for delhi/ncr cases only / for transportation outside delhi/ncr for any damages our logistics are sole responsible) . To be eligible for a return, your item must be in the same condition that you have received it, unused., you'll also need the receipt or the proof of purchase. It's the responsibility of the customer to send back the product as it is to our registered office to process the refund in the stipulated timeframe. we, kindly request you to inspect the product upon arrival and inform us with 24 hours. ​We will notify you, once we have received and inspected your return, and let you know if the refund is approved or not. if approved, we will be automatically refund your original payment. Please remember it takes several bank days to initiate refund amount back into your account.

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Return Policy

We accept returns within 7 days of delivery, and only if the item is damaged or wrong (not as ordered). This is not a general change-of-mind return policy.

How to start a return

Contact us within 7 days of delivery at +91-7838834141 or support@goldenparadisefurniture.in. Please include your order details and photos of the damage or of the wrong item.

Return shipping cost

For accepted returns, return shipping is free. A prepaid return label is included in the package.

Refunds

After we receive and inspect the returned item, approved refunds are processed within 7 days to the original payment method. Banking times may add a few more days before the amount appears.

Condition

Items must be unused and in the condition received, with proof of purchase.

Warranty

All furniture also carries a 1-year warranty for manufacturing / workmanship defects under normal household use. Warranty details are in Store Policies.

Not covered as a return

Change of mind, incorrect assembly by the customer, normal wear, and other exclusions listed under Warranty / Store Policies.

Full related terms: Store Policies · Contact: +91-7838834141

Refund Policy

We accept returns within 7 days of delivery, pan-India, only if the item is damaged or wrong (not as ordered). This is not a general change-of-mind return policy.

For accepted returns, return shipping is free. A prepaid return label is included in the package — you do not pay to send the item back.

After we receive and inspect the returned item, approved refunds are processed within 7 days to the original payment method. Banking times may add a few more days before the amount appears.

Items must be unused and in the condition received, with proof of purchase. Contact +91-7838834141 or support@goldenparadisefurniture.in within 7 days of delivery (include order details and photos). Full details: Return Policy.