Buying Furniture Online in India: A Checklist for Delivery, Assembly and Damage Claims

Buying furniture online saves a lot of running around, but it also means you can't sit on the sofa or knock on the table before you pay. Most problems with online furniture come not from the product but from small things nobody checked: the sofa that doesn't fit the lift, the bed that needs a mattress size you don't have, or a scratch that was noticed too late to report.

This checklist walks you through the whole process, from browsing to the first week after delivery.

Before you order

1. Read the dimensions, not just the photos

Photos are styled to look spacious. Note the exact length, depth and height of every piece. For beds, check the mattress size the frame takes. For dining tables, check the table top size, not just "6 seater".

2. Measure your room

Measure the wall where the piece will go and the walking space around it. Mark the footprint on the floor with masking tape to see how it feels.

3. Measure the path into your home

This step is the one people skip most often. Measure:

• The building entrance and your main door (width and height).

• The lift door and inside depth.

• Tight corridor turns and staircase landings.

Large items like L-shaped sofas, king beds and wardrobes usually come in parts, but ask the seller about the largest box or section.

4. Understand the material

Ask what each part is made of: solid wood, plywood, MDF, metal, fabric type. Ask what finish is used and how to clean it. A clear answer is a good sign.

5. Read the delivery, assembly and return policies

Before paying, know:

• Whether delivery is included and how long it takes.

• Whether assembly is included or if you'll do it yourself.

• What the return policy covers, and the time limit to report problems.

6. Check the seller is real

Look for a physical address, a working phone number, clear policies and real reviews. If you're nearby, visiting a showroom is the best check of all.

On delivery day

1. Clear the path

Move rugs, shoes and fragile items out of the way. Keep children and pets in another room.

2. Inspect the packaging before the delivery team leaves

Check for torn, crushed or wet boxes. Note any visible packaging damage.

3. Record an unboxing video

Start recording on your phone before you open the box and keep recording as you unpack. Show all sides of the item. This is the single most useful step if you ever need to report damage.

4. Check every part

• Match all parts and hardware against the list in the box.

• Look for scratches, dents, cracks, tears and loose joints.

• Check that the colour and size match what you ordered.

5. Keep the packaging for a few days

Don't throw away boxes, foam or labels until you are sure everything is fine.

Assembly tips

• Read the instructions fully before starting.

• Assemble on a rug, blanket or the cardboard packaging to protect both the floor and the furniture.

• Hand-tighten screws first, then tighten fully once everything is aligned.

• Don't over-tighten into wood, as it can strip the threads.

• Two people make assembly safer, especially for beds and wardrobes.

If something is wrong

1. Report it quickly. Most sellers have a short window to report damage or a wrong item.

2. Share clear photos and your unboxing video.

3. Note your order number and keep all communication in writing (email or WhatsApp).

4. Don't use or assemble a damaged item further, as this can complicate a claim.

How it works at Golden Paradise Furniture

We offer free delivery across India. If your item arrives damaged or is the wrong item, you can request a return within 7 days of delivery. Return shipping is free, a return label is included in the box, and refunds are processed within 7 days. Please note that returns are only accepted for damaged or wrong items. You can read the full return policy before you order, or call us on +91-7838834141.

First week after delivery

• Let the furniture settle. New wood and foam can have a mild smell for a few days. Ventilate the room.

• Check joints and screws after a week of use and tighten if needed.

• Set up care habits: coasters on tables, keep pieces away from damp walls, and dust regularly.

Quick checklist

• Dimensions checked against room

• Door, lift and stairs measured

• Materials and finish understood

• Delivery, assembly and return policy read

• Unboxing recorded on video

• All parts and surfaces checked

• Packaging kept for a few days

• Any issue reported quickly with photos

Prefer to see it first?

If you are in Delhi NCR, you can visit our showroom at Gate No. 4, Shastri Park, Shahdara, Delhi 110053, open 10 AM to 8 PM, all 7 days. Seeing finishes and fabrics in person is the easiest way to buy online with confidence. You can also browse the full range on our homepage.

30% off all products with free delivery pan-India.

FAQ

Why should I record an unboxing video?

It gives clear proof of the item's condition at delivery, which makes any damage claim faster and simpler.

What if the sofa doesn't fit through my door?

Measure your door, lift and corridors before ordering and share them with the seller. Most large pieces come in sections.

Can I return furniture if I change my mind?

It depends on the seller. At Golden Paradise Furniture, returns are accepted only for damaged or wrong items, within 7 days of delivery.